If you receive an error message when opening an order, it is likely connected to the order processor information for VisionWeb. Verify the Login Name and Password are active for all practice locations.
- Access Admin > General > Locations > open your location > Order Processing.
- Click 'Edit.'
- Highlight VisionWeb within the Processor grid.
- Verify the box for Enabled has been checked.
- Update the Login Name and Password to match your log in credential for the VisionWeb website.
- Click 'Update.'
- If you are not using the VisionWeb integration within RevolutionEHR, ensure that the 'Enabled' box for VisionWeb is unchecked to clear the error.