Why does an appointment disappear from the schedule when it is marked as a No Show?

By default, the Custom Filter within the Schedule is unchecked for the status of "No Show." Any items not checked in the filter will not be displayed in the Schedule. If you would like No Show appointments to be displayed, you can update your filter settings.

Instructions

1. Access Schedule > Filter > Custom Filter.
2. In the Calendar Item Status section, check the box for No Show. 
3. Click 'Save as Default' or 'Save.'