Error Message: Claims: Payer Responsibility Sequence Code Number

Error message: Payer Responsibility Sequence Code Number can be be the same as the Other Payer. 2000B.SBR01

The Sequence Code is the priority of the patient's insurance companies, (e.g. primary, secondary, tertiary, quaternary), as indicated in the patient's insurance policy within the insurance component of the patient file. This error typically occurs when the secondary insurance company has the priority of "Primary." 

To Correct the Error

1. Access Patients > search for and open a patient > Insurance. 
2. Open the patient's secondary insurance. 
3. Click 'Edit.'
4. Within Basic Information, in the Priority field, select Secondary.
5. Click 'Update.'