Although you can change the packaging directly on the order, it is important to remember that the contact lens model associated to the Rx is actually what drives the billable items. If you change the packaging, the billable items listed in the unassigned items list will not be accurate. You have two options:
- The doctor can continue to create multiple Rxs.
- You can change the packaging on the order with the understanding that the billable items will not be updated. The unassigned item(s) would need to be marked as non-billable, with a reason that makes sense to your office, e.g. new packaging selected, and the correct items would need to be manually added to an invoice. This can be done in the billing section of the order. Access Billing > highlight the correct payer > click 'Create Invoice' > click '+' to add the appropriate items.