To utilize the Live Chat feature, you must be logged into RevolutionEHR.
A button for Live Chat is located in the lower right corner of the system. The Live Chat icon displays a green indicator when a Customer Support Specialist is available during normal support hours or it displays a red indicator if no Support Specialists are currently available, or if it is after normal business hours.
If the Live Chat icon is NOT visible in the bottom right corner, this may indicate that you have installed and enabled an extension in your browser that is meant to block third party content or contains specific privacy settings. Live Chat is only available when these types of extensions are disabled.
When starting a new chat, you are required to pick a topic. This allows our support team to channel your question or request to the appropriate specialist. The following is a list of the topics available and an explanation of each:
Device Integrations: View the complete list of Device Integrations.
Intra Office: Tasks and Messaging systems.
Monthly Access Fee/Customer Billing: Copy of monthly RevolutionEHR invoices, update payment method on file, provider has left the practice or adding a provider.
PW Reset: Request to reset sandbox or production password.
RevConnect: Our patient engagement tool.
RevEngage: Patient engagement solution.
RevIntake: Patient intake solution.
Scheduling: Appointments, Employee Hours, Appointment slots, Busy Time, Wait Time, Wait List, Closed Hours.
System Admin: Locations, Employees, Permission Settings, Data Configuration, Vendors/Partners, Patient Merging, Access and Audit Reporting.
VSP: VSP Fee Schedules, VSP Calculator.
When your questions have been answered, you will have the option to save a transcript of the conversation for future reference. The Support Specialist has the ability to end the chat, however, they will encourage you to be the one to select End Chat. This will ensure that you have the opportunity to save a copy of the transcript. Once the chat has ended, you will lose the option to save the transcript.
There are a limited number of chats that each Specialist can accommodate at one time. For this reason, we cannot leave chats open indefinitely. The Support Specialist will end the chat if they do not receive a response from you within 5 minutes. If this happens, you are welcome to start a new chat. If you are looking for phone assistance or screen share, you can reach us by calling 877.738.3471, ext. 2.