How to Complete a Terminal Update
- When the terminal displays the update prompt and requests your PIN, you will enter that PIN now.
- Confirm or approve the update when prompted.
- Wait for the update to complete. Do not power off the terminal during the update.
- Once the update finishes, the terminal will return to normal operation and payments can be processed.
If you encounter an error during the update (such as "unexpected error in status"):
- Restart the terminal: Power the terminal off completely, wait 30 seconds, then power it back on.
- Retry the update: If the update prompt reappears, enter the PIN (123456) again to retry.
- If the update prompt no longer appears: The terminal may have completed the update in the background, or the update may be rescheduled. Attempt to process a test payment to confirm the terminal is functioning.
- If the terminal remains non-functional: Contact support for further assistance.
Note: If you were never provided a PIN during onboarding or believe your terminal PIN has been changed from the default, contact support to verify your terminal credentials.