An invoice provides the ability to write-off items on the invoice. Within this write-off process is a field that identifies the write-off reason.
- Access Admin > Data Configuration > Accounting > Balance Writeoff Reasons.
- Select the balance write-off reason that needs to be deactivated.
- Uncheck the box for Active.
- Click 'Save.'
- Log out and log in to see the changes associated to the setting.