The following instructions are to void a refund.
Instructions
- Access Patients > search for and open a patient > Account > Refund History.
- In the grid, for the appropriate refund line item, click the Void Refund icon. See Example
- In the Void Refund modal, input comments and click 'Apply.'
- This action removes the refund from Refund History.
- The voided refund will now be a credit on the patient's account. If the credit should be transferred to the original invoice, the newly created credit must be voided. See Void Patient Credit.