Enter Returned or NSF Check

There are two options available for entering returned or non-sufficient funds (NSF) checks.

• Add Non-Sufficient Funds Fee to Other Services.
• Add Non-Sufficient Funds Fee to Paid Invoice.

We recommend you consult with your accountant to determine which method is best for your practice. 

Instructions

Add Non-Sufficient Funds Fee to Other Services

If your practice charges a fee for non-sufficient funds checks, complete the following instructions. If your practice does not charge a fee, continue with the instructions for your chosen option. 

1. Access Inventory > Services.
2. Hover your cursor over the plus icon and select Other Service. 
3. Input the non-sufficient funds information into the New Other Service fields.
4. Click 'Add.'

Add Non-Sufficient Funds Fee to Paid Invoice

There are three processing options available after you have added the fee to the paid invoice. 

1. Access Accounting > Invoices > search for and open the paid invoice.
2. Click the edit icon beside Paid. 
3. Click the checkmark icon to change the Status to Active. 
4. Click 'Pending.' 
5. Click 'Add.'
6. In the Select Invoice Item modal, select Other Services and add the fee by a single-click on the line item.
7. Click 'Close.'

Option 1

This method displays a negative payment on the Deposits, Receipts, and Deposit Slip reports, and tracks when the payment was taken back from your bank. Complete the instructions to Add Non-sufficient Funds Fee to Paid Invoice (from above) and then complete the following: 

1. Click 'Authorized.'
2. Post a negative payment on the invoice or to the original line item.

Option 2

This method displays the original charges, original payment, new Adhoc line item for the NSF amount, and returned check fee. It alters your Sales report by adding the Adhoc returned check amount to your sales. Complete the instructions for Add Non-Sufficient Funds Fee to Paid Invoice (from above) and then complete the following:

1. Click the ellipsis icon and select Add Adhoc.
2. In the Description field, type "Returned check." 
3. In the Unit Price field, input the amount of the check.
4. Click 'Save.'
5. Click 'Authorized.'

Option 3

This method removes the payment from the Deposits and Deposit Slip reports for the date of the payment. These changes may cause your reports to have different amounts than your bank statement. Complete the instruction for Add Non-Sufficient Funds Fee to Paid Invoice (from above) and then complete the following:

1. Access Payment History.
2. Click the void payment icon.
3. In the Void Payment modal, input a reason, and click 'Yes.'
4. Click 'Authorized.'