The most common cause of multiple invoices is due to creating a new invoice instead of choosing a patient's existing invoice.
- Access Patients > search for and open a patient > Account > search for and open an insurance payer invoice.
- Click 'Transfer Items.'
- In the Transfer Items modal, ensure the radio buttons for Transfer To: Patient and Existing Invoice are enabled. Note: Existing patient invoices must be in Pending status to receive the transfer.
- Select the invoice to transfer to within the dropdown menu.
- Check the box beside "Include All Items in Transfer."
- Click 'Save.' See Example