If the Scan button has disappeared from the Documents/Images section in RevolutionEHR follow the steps below:
Step 1: Verify Browser Compatibility
The scanning feature in RevolutionEHR requires a supported Chromium-based browser:
- Google Chrome (recommended)
- Microsoft Edge
Other browsers (Firefox, Safari, etc.) are not supported for scanning.
Step 2: Update Your Browser
An outdated browser version can cause features like the Scanning Integration to now work or display properly.
- In Google Chrome, click the three-dot menu (top right).
- Hover over Help and click About Google Chrome.
- Chrome will automatically check for updates. Install any available update.
- Click Relaunch when prompted.
Step 3: Log Out and Back In
After updating your browser:
- Log out of RevolutionEHR.
- Close and reopen the browser.
- Log back in and navigate to the Documents section to check if the Scan button has returned.
Step 4: Contact Support
If the Scan button is still missing after completing the steps above, contact RevolutionEHR Support and request assistance from the Device Integration team. Provide:
- Your browser name and version.
- When the button disappeared (approximate date).
- Whether any system or browser changes occurred around that time.