Why didn't my Recall Care Plan Item create a recall?

When a care plan item did not automatically create a recall, it could be one of the following reasons:

• The provider has not signed the encounter. Care Plan Items create a recall after the encounter is signed.
• The provider has un-signed the encounter, made changes, and signed again, which has not triggered the recall. We recommend manually adding the recall. 
• The Care Plan Item does not have Recall as its category. Care Plan Items with a General category do not trigger an automatic recall. We recommend manually adding the recall. 

Additional Information - Add Recall

1. Access Patients > search for and open a patient > Recall.
2. Click the + icon.
3. Enter recall information. 
4. Click 'Add.'