If information is accidentally entered under the wrong patient's file, that information cannot be transferred. Erroneous information must be removed or deactivated from the incorrectly updated patient's file and re-entered into the correct patient's file.
- If this occurred because there were duplicate files for the same patient, the user may merge the two patients' files together: Merge Duplicate Patient's Files.
- If the user has entered information into the file of a different patient, the process to remove that information will depend on the type of information entered.
- If the user has entered information into individual fields within Demographics of the patient's file:
- Edit and replace with the previous information.
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- If the user does not know what information was previously in the relevant individual field, search the Audit Log by following the instructions in this article: Audit Log: Track Actions Related to Patient Demographics.
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- Enter the new information into the correct patient's file.
- Edit and replace with the previous information.
- If the user has entered information into individual fields within Demographics of the patient's file:
- If the information was a file created; this includes but is not limited to an encounter, an invoice, recall, orders, medications and allergies:
- Deactivate or cancel the file that was created/added in the incorrect patient's file.
- Note: This type of information cannot be deleted for security reasons.
- Enter the new information into the correct patient's file.
- Deactivate or cancel the file that was created/added in the incorrect patient's file.