Correct Erroneous Patient's File Data

If information is accidentally entered under the wrong patient's file, that information cannot be transferred. Erroneous information must be removed or deactivated from the incorrectly updated patient's file and re-entered into the correct patient's file.

• If this occurred because there were duplicate files for the same patient, the user may merge the two patients' files together: Merge Duplicate Patient's Files.
• If the user has entered information into the file of a different patient, the process to remove that information will depend on the type of information entered. 
  • If the user has entered information into individual fields within Demographics of the patient's file:
    • Edit and replace with the previous information.
      • • If the user does not know what information was previously in the relevant individual field, search the Audit Log by following the instructions in this article: Audit Log: Track Actions Related to Patient Demographics.
    • Enter the new information into the correct patient's file.
• If the information was a file created; this includes but is not limited to an encounter, an invoice, recall, orders, medications and allergies:
  • Deactivate or cancel the file that was created/added in the incorrect patient's file.
    • Note:  This type of information cannot be deleted for security reasons.
  • Enter the new information into the correct patient's file.