RevConnect Campaigns - Dashboard

To access RevConnect Campaigns, hover your cursor over the icon in the system's navigation bar and select Campaigns. 

The RevConnect Campaigns Dashboard provides:

• A summary view of past and present campaigns. See Example
• Search: Provides the ability to search based on Name, Created On, and Send Date.
• Satus:
  • Draft: Campaigns that have been saved but not sent or scheduled.
  • Scheduled: Campaigns that are set to send at a future date and time.
  • Sent: Campaigns that have been completed.
  • In Process: Campaigns that are actively being sent. 
  • Error: Campaigns that did not send and will need to be recreated. 
• The ability to filter campaigns by status. 
• The ability to Delete (via trash can icon) or Cancel (via X icon) a campaign.
  • Canceling a campaign updates the status to Draft and allow the user to delete or edit it.
• A view of campaign performance metrics when the status is Sent:
  • Opened: % of successfully sent emails that were opened.
    • Numerator = The number of messages included in the denominator that were opened.
    • Denominator = The number of messages that were successfully sent. 
  • Opted-Out: % of patients who opened the message and chose to unsubscribe.
    • Numerator: The number of recipients included in the denominator who unsubscribed using the link in the message.
    • Denominator: The number of messages that were opened.
  • Undelivered: % of recipients who were eligible, but did not receive an email.
    • Numerator: The number of recipients included in the denominator who did not receive an email due to invalid or incomplete data (i.e. bad/no mail address, etc.).
    • Denominator: The number of intended recipients. 
  • Not eligible: % of recipients that were not eligible to receive the email.
    • Numerator: The number of recipients from the denominator who had a communication preference indicating they do not want to receive emails. Note: This follows the General setting in Communication Preferences within the Demographics component of a patient file.
    • Denominator: The number of intended recipients. 
  • All of the columns noted above provide the ability to drill down to patient level detail. 
    • The link within each cell opens the selected campaign and navigates to the Recipients tab.
    • The results will automatically be filtered by the status that was selected. If appropriate, the Status filter can be updated see other results.
• Similar features to other dashboards within RevolutionEHR including the add and export features. 

Additional Information

• RevConnect Evaluate Campaign Performance
• For more information on RevConnect or to speak with a RevConnect professional, click here.