Issue: Unable to scan because I am continually prompted to download the required plugin.
To do this, first follow the usual steps to open the Scanning window:
- Open a patient record.
- Navigate to Documents/Images and click Scan.
Once the Scanning window is open:
- Click the View Site Information icon located to the left of the URL in your browser.
- When the settings window appears, toggle Local Network Access to On.
- Your browser will prompt you to reload the page.
After reloading, log back into RevolutionEHR. Scanning should then work as expected.
If you continue to experience issues, please contact Customer Support for further assistance.