| Error Message |
Action |
Additional explanation |
| Member Not Found |
Confirm Member details are correct |
Patient was not found to be a member of this payer. Verify that patient demographic information like name, DOB, address, etc., are correct in Rev. RevCheck will re-verify after demo data changes. Update should be visible within two hours. |
| Member Found Does Not Match |
Confirm Member details are correct |
The payer website returned results, but not a unique match with this patient. Please confirm that patient details first name, last name, DOB, address, etc., are correct in Rev. RevCheck will re-verify after demo data changes. Update should be visible within two hours. |
| Member Without Active Benefits |
No Active Benefits found for Patient |
ABB found a matching patient, but could not retrieve the benefits detail. The root cause could be that the plan is inactive. Otherwise, send this to the ABB Verify support team. |
| Member Found First Name Not Match |
Confirm Member details are correct |
A partial match was found, but the first name is different. Please confirm the patient's first name, last name, DOB, and address are populated and correct in Rev. RevCheck will re-verify after demo data changes. Update should be visible within two hours. |
| Invalid Credentials |
Update Payor credentials in Verify |
Provider login credentials stored in ABB Verify for this payer are invalid. Might have expired and need to be reset. After resetting the payer login on payer site, user must log into the ABB Verify portal and update the login credentials there. ABB Verify support team can assist if needed. |
| Missing Credentials |
Ensure that Payor credentials are correct |
Payer login for this insurance and this practice/location is not populated in the ABB Verify portal. Populate credentials there. ABB Verify support team can assist if needed. |
| Provider Not Found |
Provider not found - Ensure the provider accepts this insurance. |
ABB Verify logged into the payer website for this practice, but the specific provider for this appointment is not found there. It is possible that this provider doesn't accept this insurance. ABB Verify support team can assist if needed. |
| Insufficient Search Input |
Confirm Member details are correct |
The patient record is missing some demographic data required to make a unique match on the payer website. Please confirm the patient's first name, last name, DOB, and address are populated and correct in Rev. RevCheck will re-verify after demo data changes. Update should be visible within two hours. |
| Location Not Found |
Ensure that location accepts this insurance |
ABB Verify logged into the payer website for this practice, but the specific location for this appointment is not found there. It is possible that this location doesn't accept this insurance. If this location does indeed accept that insurance, ensure that it is mapped in Verify and credentials are updated. ABB Verify support team can assist if needed. |