Overview
The Pending Payment Count, located in the Accounting module, provides a quick view of payments that have been received or initiated but are still pending completion.
The Pending Payment Count:
- Is specific to the user's current location.
- Includes pending payments from the last 12 months.
- Displays 99+ when there are more than 99 pending payments.
Pending payments included in the count may come from:
- RevPay and GPI payments, including payments made through PHR and Text to Pay.
- Auto-posting payments that are still pending.
- Other payment sources.
Users can filter pending payments by Payment Source, such as Online or Recurring, to locate and manage specific types of payments.
Pending Payment Banner
When a patient has a pending payment, a Pending Payment banner displays in the Account Pod next to the patient's available credit information.
Pending payment information is also available from the patient's invoice.
To review the pending payment:
- Select Pending Payment from the Account Pod or invoice.
- The Payment Dashboard opens.
- The payment results are automatically filtered to the applicable patient.
For additional instructions on locating and applying pending RevPay payments, see RevPay: Find and Apply a Pending Payment.
Process a Payment When a Pending Payment Exists
When processing a payment for a patient who has a pending payment, RevolutionEHR applies the pending payment first.
This helps prevent duplicate payment collection by ensuring existing pending funds are accounted for before an additional payment is collected.