If you use an Apple/Mac Device and are having difficulties scanning in RevolutionEHR, the following items can help you troubleshoot the problem.
Following these tips should resolve your scanning issues, but if not, please do not hesitate to reach out to Support for additional assistance from a device specialist.
- Ensure your operating system (OS) is updated.
- Ensure you are using the newest version of your browser.
- 25MB is the file size limit for scans and uploads, verify your file size does not exceed our limit.
- If an update caused your scanner to stop working, check the OS compatibility. Select the Apple icon and "About this Mac." This displays the OS name. Go to your manufacturer's website and check if there is a compatible new driver available.
- Delete the TWAIN program and reinstall from RevolutionEHR.
- Delete the scanner and reinstall.