To add a resubmission code, open the pending insurance invoice and select the Additional Claim tab. Select the appropriate code, enter the original reference number when required, and select Save at the bottom of the screen so the information appears on the claim.
Paper Claims only have the option of using codes 7 – Replacement or 8 – Void per NUCC regulations.
Electronic Claims can use 1 – Original, 6 – Corrected, 7 – Replacement, or 8 – Void.
Selections of 6 – Corrected, 7 – Replacement, or 8 – Void require an original reference number.
Payer requirements differ for each selection. Contact the payer to determine the payer’s preferred resubmission code and reference number.
Note: When 6 – Corrected, 7 – Replacement, or 8 – Void is selected, a red “Original reference number is required” message appears on the Additional Claim tab. This is a reminder alert, not a system error, and it may remain displayed while one of these resubmission codes is selected, even after the required original reference number has been entered.