Payment Screen is Missing Invoices for Insurance Payment

Invoices in Active and Authorized status are available in the payment screen. If an invoice is missing, it is either in Pending or Paid status. 

Instructions

1. As you are applying an insurance payment and notice an invoice is missing, click 'Save Payment.'
2. Access Accounting > Invoices.
3. In the Status field, select Any.
4. In the Approval field, select Either.
5. In the Payor Type field, select Insurance Payors.
6. In the Payor Name field, input the insurance company.
7. Click 'Search.'
8. Open the invoice and update to Authorized, or in instances to apply recoupment monies, change from Paid to Active. 
9. Close the invoice (X on the tab) and continue to open and process all appropriate invoices.
10. When all invoices have been updated, access Accounting > Payments > search for and open the payment. 
11. Continue to post the payment.