Payment Screen is Missing Invoices for Insurance Payment

Invoices in Active and Authorized status are available in the payment screen. If an invoice is missing, it is either in Pending or Paid status. 

Instructions

1. If an invoice is missing when applying a payment, click 'Save as Pending.'
2. Access Accounting > Invoices.
3. In the Status field, click the 'X' next to Active to search All Statues.
4. In the Approval field, click 'All.'
5. In the Payer Type field, select Insurance.
6. In the Payer Name field, input the insurance company.
7. Click 'Search.'
8. Open the invoice and click 'Authorized,' or in instances to apply recoupment monies, change from Paid to Active by clicking the edit icon next to Paid.
9. Close the invoice tab and continue to open and process all appropriate invoices.
10. When all invoices have been updated, access Accounting > Payments > search for and open the pending payment. 
11. Continue to post the payment.