How do I ensure charges are being submitted for payment?

The following instructions are to ensure charges are being submitted for payment.

Instructions

1. Access Reports > Accounting > Unassigned Items. 
2. Follow the instructions for Resolve Unassigned Items Report. 
3. Access Accounting > Invoices.
4. Complete a search:
   • Location: Update if needed.
   • Status: Active
   • Approval: Pending
   • Payer Type: Insurance
5. Click 'Search.' Note: The results provide the invoices that have charges assigned, but not set as approved. Update the status, if appropriate.
6. Access Accounting > Claims > Advanced Search.
7. Complete a search:
   • Location: Update if needed.
   • Provider: Optional
   • Status: Active
   • Submit Status: Ready to submit
   • Submit Method: As appropriate.
8. Click 'Search.' Note: The results provide claims that have NOT been submitted to your clearinghouse. 
   • If you have rejected claims, review the E-Claims tab. See the articles below for additional information. 

Additional Information

• Error Message: Claims: Other Insured Claim Filing Indicator
• Error Message: Claims: Payer Responsibility Sequence Code Number