Apply Payment Button Is Inactive

The Apply Payment button becomes active for use when certain conditions are present. If the button is inactive, hover your cursor over the button to display a system generated message. 

If the message displayed is:

• Adjustments are greater than billed out amount: This message displays when a payment has been made on an invoice with chargebacks. 
  1. The message includes an invoice number that is also displayed in red. 
  2. Access the Items column.
  3. Click the remove icon at the bottom for the Payment Items modal to remove the write-off reason.
  4. Click 'Apply.'
  5. Click 'Apply Payments.' (Click 'Ok.')
  6. Access Patients > search for and open the patient > Account > click the invoice number hyperlink.
  7. Click 'Transfer Items.'
  8. Select the radio button for Write-off and select write-off reason from the dropdown menu. 
  9. Input the amount in the Transfer column.
  10. Click 'Apply.'
• The sum of payments does not match total payment amount: This message displays when the payment amount is not the same as the payment column total. 
  
  1. Update the amounts in the Payment Amount field and the Payment column. 
  2. Click 'Apply Payments.'