What is the difference between Change Order and Remake Order?

Change Order is used when changes are required after an order that has been Approved.

• The new order contains a hyperlink to the original order in the Eyeglass Order Details section for easy review and comparison.
• The original order is automatically updated to a status of Canceled.
• Invoices created in the original order will automatically be added to the Billing screen of the new order once the new order is Approved.
• All items (new or existing) on the new order will display as Billable Items in the Billing screen of the new order. Assign those items to invoices as appropriate. HOWEVER, if the item was an existing item from the original order AND was already assigned to an invoice, use the remove icon to mark it as a non-billable item for this order.
• Any items removed or changed will no longer be Billable Items. HOWEVER, if those items were associated to an invoice in the original order, they will still be associated to that invoice in the new order. Open the invoices and remove any items that are no longer appropriate for that order.

Remake Order is used when an order has been filled by the lab but the order needs to be remade for any reason.

• The new order contains a hyperlink to the original order in the Eyeglass Order Details section for easy review and comparison.
• The original order is automatically updated to a status of Remade.
• Invoices created in the original order will automatically be added to the Billing screen of the new order once the new order is Approved.
• All items (new or existing) on the new order will automatically be moved to the Non-Billable tab. It is most common that remakes do not incur new charges. However, you may assign items from the Non-Billable tab if needed.