The duration of an encounter is set within the encounter template. If your practice uses appointment slots, the duration of an encounter will override the duration for the appointment slot. As an example, if the appointment slot duration is set for 30 minutes and the encounter duration is set for 45 minutes, the encounter displays as 45 minutes on the schedule.
- Access Admin > Encounters / Interviews > Encounter Templates.
- The encounter template grid displays a duration column. To update the duration, single click on the encounter template.
- In the Duration (# minutes) field, update the template duration.
- Click 'Save.' Note: The updated duration applies to newly scheduled encounters of this type.