If you receive an error message when opening an order, it is likely connected to the order processor information for VisionWeb. Verify the Login Name and Password are active for all practice locations.
- Access Admin > General > Locations > open your location > Order Processing.
- Verify VisionWeb is "Enabled."
- Update the Login Name and Password to match your log in credential for the VisionWeb website.
- Click 'Save.'
- If you are not using the VisionWeb integration within RevolutionEHR, ensure that the "Disabled" button is highlighted.