New patient self-scheduling through the Patient Portal has been removed to prevent record and scheduling issues within Revolution EHR.
Key reasons:
- Automatic creation of new patient files caused duplicate records when existing patients registered as new patients
- Duplicate records required manual merging and could be tied to Patient Portal login credentials
- Some new patients selected appointment times but did not log in to confirm
- Unconfirmed appointments did not sync to the Revolution EHR schedule
Removing new patient self-scheduling helps maintain accurate patient records and ensures appointments properly sync to Revolution EHR.