How to Capture Console Errors in Your Browser
Sometimes error message details are only visible in your browser's developer console. If you're experiencing an issue, these steps will help us gather the information we need to investigate.
Before You Begin
- Keep the application open in your browser.
- Open the Developer Tools using the instructions for your browser below.
- Go to the Console tab.
- Leave the Console open while you reproduce the issue.
- After the error occurs, copy any new messages that appear and send them to us.
Tip: If there are already messages in the Console, click the Clear Console button (usually a circle with a slash through it or a trash can icon) before reproducing the issue. This makes it much easier to identify the relevant errors.
Google Chrome
Open the Console
Windows
- Press F12, or
- Press Ctrl + Shift + I
Mac
- Press ⌥ Option + ⌘ Command + I
Then select the Console tab.
Capture the Error
- Clear the Console (optional but recommended).
- Reproduce the issue.
- Look for any messages in red (or other new messages that appear).
- Right-click inside the Console and choose Copy, or highlight the messages and press:
- Ctrl + C (Windows)
- ⌘ Command + C (Mac)
Paste the copied information into your support ticket or email.
Microsoft Edge
Open the Console
Windows
- Press F12, or
- Press Ctrl + Shift + I
Mac
- Press ⌥ Option + ⌘ Command + I
Select the Console tab.
Capture the Error
- Clear the Console.
- Reproduce the issue.
- Copy any new error messages and send them to us.
Mozilla Firefox
Open the Console
Windows
- Press Ctrl + Shift + K
Mac
- Press ⌘ Command + Option + K
If prompted, choose Accept the Risk and Continue (this only enables the developer tools).
Capture the Error
- Clear the Console.
- Reproduce the issue.
- Copy any new error messages and send them to us.
Safari (Mac)
If the Develop Menu Is Not Visible
- Open Safari.
- Go to Safari > Settings (or Preferences on older versions).
- Select the Advanced tab.
- Enable Show features for web developers (or Show Develop menu in menu bar on older versions).
Open the Console
- Press ⌥ Option + ⌘ Command + C
- Or choose Develop > Show JavaScript Console
Capture the Error
- Clear the Console.
- Reproduce the issue.
- Copy the new messages and send them to us.
What to Send Us
Please include:
- The console messages you copied.
- A screenshot of the Console (if possible).
- The browser you're using (Chrome, Edge, Firefox, or Safari).
- A brief description of what you were doing when the error occurred.
This information helps us identify the cause of the issue much more quickly.