Scenario One
If you have updated a product's price and it is not displaying after you save the order, this might indicate that the product that is attached to the contact lens prescription is inactive.
When a prescription is pulled forward from an old prescription, if that product is inactive, the order can still be created but the pricing reflects that of the inactive product.
- The provider must create a new prescription with an active product. When the order is created with this new prescription, it reflects the correct pricing of the active product.
Scenario Two
Contact lens pricing pulls from the location where they were initially prescribed. The charges on the invoice reflect the prescribing locations product catalog, even if the order is filled at another practice location. If you update your contact lens pricing, but these charges are not reflected when assigning the order to an invoice, this can indicate that the prescribing location is different from the order location.
- The provider must create a new prescription using the location where the order is being placed to pull pricing from the correct product catalog.