Remake an Optical Order with a Price Change

The following instructions are to remake an order that has a price change.

Instructions

1. Open an optical order.
2. Click 'Remake.'
3. In the Remake Order modal, select the reason from the dropdown menu. 
4. Click 'Save.' Note: The new order displays.
5. Complete the new order.
6. Click 'Approve.' Note: All charges will be assigned to non-billable as most remakes do not incur new charges.
7. Make all invoices (patient and insurance if involved) active and pending.
   • If the item was transferred in from another invoice, click the red minus icon to remove. Note: This may send the item back to unassigned, or onto the insurance invoice from which it was originally transferred. If marked unassigned, reassign to non-billable.
     • If insurance has already been billed and paid, do not process this invoice unless you need to rebill. 
8. Assign the new charges to the appropriate invoice(s). The new additional out of pocket for the patient displays. This may be a positive or negative amount. If it is a negative amount, please follow the steps in Grant Credit and/or Refund a Patient.