An appointment reminder is the first message sent to the patient.
- If the patient confirms the appointment via the first message, the subsequent message is a confirmed appointment reminder. This message does not ask the patient to confirm the appointment again.
Example:
- If there are three reminders setup:
- The patient confirms on the first message.
- The next two messages are confirmed appointment reminders.
- The patient does not confirm on the first message.
- The next (second) appointment reminder message requests the patient to confirm. Then, the patient confirms on the second message.
- The next (third) message sent is for the confirmed appointment reminder.
- The patient confirms on the first message.