Rejection message: Other Insured Claim Filing Indicator Code must be valid. 2320.SBR*09.
The "Other" insured refers to the secondary payer displayed in box 9d on a printed HCFA. Find the secondary payer name in box 9d by previewing the HCFA-1500 form (Print Claim).
To Correct the Error
- Access Admin > Vendors/Partners > Insurance Companies.
- Open the insurance company that was indicated in box 9d of the claim.
- In the field for Claim Filing Code, select the appropriate code. Note: This field is likely blank, which is what created the error.
- Click 'Save.'
- Log out and log in to see the changes associated to the setting.